Joining us as an Associate Team Leader, you'll support a single retail office during tax season. Helping others is what we do best at H&R Block, which means you'll get to see the impact of your work firsthand. You won't prepare taxes in this role, so prior tax preparation experience is not required. You will be a vital part of the team to deliver on our purpose to provide help and inspire confidence in our clients and communities everywhere. You'll begin working a flexible part-time schedule in Mid-November as you ramp up for the busy tax season and transition to a full-time schedule from January through April. Day to day, you'll... Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block.  Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience.  Serve as point of contact for onsite escalated client service concerns.  Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary. Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals.  There are 2 offices with a Texas City address.  This is NOT the location in LaMarque next to Hwy 3.  Although that office may also be looking for an ATL.

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